Returns & Shipping Policy
Returns, Exchange, & Cancellations
If you are not satisfied with your order, please contact me within 24 hours of picking it up or receiving it. The item must be in unused condition with original packaging and tags to be eligible for return/exchange. It may be returned for a full refund, minus any shipping fees on the original order. Return shipping is the buyer’s responsibility.
If you want to cancel your order, please contact me within 24 hours of placing it.
Customized orders are non-refundable and cannot be cancelled.
Damages from Use
I will not be responsible for damages caused by use of the item - including fading (keep items out of direct sunlight), items getting wet, and elastics breaking/stretching. It is the buyer's responsibility to keep items safe, out of the sun/rain, and handled with care. Some charms and findings may tarnish over time; use a gentle soap and water mixture and soft toothbrush to brighten them back up!
Processing time: Please allow 3-5 business days for in-stock items to be marked as shipped.
USA Orders: We employ a third party courier to take all our US orders across the US-Canadian border and ship with USPS. Please allow 24-48 hours after your item has been marked as "Shipped" to see an update on your tracking. Shipments usually arrive to their destination within the continental US 4-10 days after this.
Canadian orders: Canadian orders are typically received in 2-5 business days. Unless otherwise specified, they do not include tracking.
All Other Destinations: Please contact me if you would like your item shipped outside of the US and Canada.
International: Items sent internationally may require customs, VAT charges, or taxes to be paid upon delivery. The buyer is responsible for these charges. Currently, we do not ship to India and Mexico due to import/export and shipping restrictions; orders to these destinations will be promptly refunded and cancelled.
Damages: If you find that your item has arrived damaged, please don't hesitate to contact me so I can look into this. If your item is damaged, please send a clear photo of the damage within 48 hours of receiving the package.
Undeliverable: If an item is returned to me due to an incorrect address on the buyer's behalf or an item never getting claimed from the post office, the item can either be re-sent (shipping will need to be paid again) or a refund (minus shipping) will be given.
Some states, cities, provinces, and countries prohibit the usage of items hanging from the rearview mirror of a vehicle. Only hang in your vehicle if allowed by law and your local or regional law enforcement. Use discretion and only hang in a rear view mirror where it will not pose a distraction or obstruct vision. Keep out of reach of small children. Kindness Calling and/or its owner assumes no liability, including but not limited to any fines, punishments, and/or accidents as a result of using this item.
Additionally, large items (ie. signs and wall hangings) include hardware on the back to hang. Hang responsibility and inspect all hardware before use. Kindness Calling and/or its owner will not be liable in the event of the item falling and causing an accident or injury.